Terms of Service

Please read these Terms of Service (“Terms”) carefully before installing or using Customiras (the “App”), operated by Imazyn Ecommerce (“we”, “our”, or “us”).

By installing the App or clicking “Accept” during the OAuth flow, you agree to be bound by these Terms. If you do not agree, do not install or use the App.

1. The App

Customiras is a Shopify embedded application that lets merchants add customisable product options to their Shopify stores, including live preview, AI-assisted tools, automatic print-file generation, and fulfilment integrations. The App is sold on a monthly subscription basis via the Shopify Billing API.

2. Eligibility

You must be at least 18 years old and have a valid Shopify store to use the App. By using the App, you represent that you meet these requirements and that you have the authority to accept these Terms on behalf of your business.

3. Subscription and billing

• The App is billed at $5.00 USD per month via Shopify's recurring billing system.
• A 14-day free trial is included for new installations. No charge is made until the trial expires.
• Billing is handled entirely by Shopify. We do not store or process payment card information.
• You may cancel at any time by uninstalling the App through your Shopify Admin. Access continues until the end of the current billing cycle.
• Refunds are at our discretion. If you experience a billing issue, contact us at customiser@imazyn.com.

4. Acceptable use

You agree not to:

• Use the App to sell or promote illegal products or services.
• Upload content that is defamatory, obscene, infringing, or otherwise unlawful.
• Reverse engineer, decompile, or attempt to extract the source code of the App.
• Use the App in any way that could damage, disable, or impair our servers or networks.
• Resell, sublicense, or otherwise transfer access to the App to third parties.

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

5. Intellectual property

All intellectual property rights in the App, including its code, design, and documentation, are owned by Imazyn Ecommerce. Your use of the App does not grant you any ownership rights.

You retain ownership of all content you create using the App (option sets, templates, uploaded images). By using the App, you grant us a limited licence to process that content solely to deliver the App's services.

6. AI features

The App includes optional AI-powered features (background removal, image generation, style effects). These features use third-party AI APIs (OpenAI, Replicate, Stability AI). By enabling AI features, you acknowledge:

• AI-generated results may be imperfect or unexpected. We do not warrant accuracy or suitability.
• You are responsible for reviewing AI outputs before using them in your store or print files.
• You must not use AI features to generate content that infringes third-party rights or violates applicable law.

7. Third-party integrations

The App integrates with third-party services including print fulfilment providers (Printful, Printify, Gooten, Gelato, ShineOn). We are not responsible for the availability, accuracy, or actions of these services. Your use of them is governed by their own terms and policies.

8. Disclaimers

The App is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the App will be uninterrupted, error-free, or free from harmful components. You use the App at your own risk.

9. Limitation of liability

To the maximum extent permitted by applicable law, Imazyn Ecommerce and its affiliates, directors, employees, and agents will not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, goodwill, or business opportunities.
• Damages arising from third-party service failures or integration issues.

Our total liability for any claim arising out of or relating to these Terms or the App will not exceed the total fees you paid to us in the three months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Imazyn Ecommerce and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the App, your violation of these Terms, or your infringement of any third-party rights.

11. Termination

Either party may terminate this agreement at any time. You terminate by uninstalling the App. We may terminate or suspend your access for violation of these Terms, non-payment, or at our discretion with reasonable notice.

Upon termination, your right to use the App ceases. Sections 5, 8, 9, and 10 survive termination.

12. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date above. Continued use of the App after changes are posted constitutes acceptance of the revised Terms. For material changes, we will provide at least 14 days' notice by email.

13. Governing law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Imazyn Ecommerce is registered, without regard to conflict of law principles.

14. Contact us

Questions about these Terms? Contact us at: